We hope you will enjoy your purchase. If you are not satisfied with your order for any reason (size, fitting), you may request an exchange or return of saleable merchandise emailing us info@tembr.store. Send us your order number and the description of the goods you want to return. In case of defect please kindly notify us by email with the attached photo of the goods defect and we will make either refund or exchange shortly.
The buyer has the right to refuse the ordered Goods at any time before receiving it, notifying the sender in advance, and after receiving the Goods — within 7 (seven) days* after receiving the goods from the online store. The parcel is sent by any courier company, all shipping costs are carried out by the customer.
Return of the goods of proper quality is possible if market condition, all labels, consumer properties, and the document confirming the fact of buying the goods remain. You cannot return the goods which have been used**.
In case of return of the proper quality goods we will make refund with shipping fee deducted.
The refund is processed on your original payment method.
The processing and approval time of returns is 3-10 days from the time we receive your return parcel. Please make sure you fill in your bank details in the application correctly. Please note that the refund depends on the speed of processing of the transaction by your Bank and can reach 30 banking days.
FREE (EASY) RETURN
This service is available in the nearest Russian Post office (except for Crimea territory). Should you want to get the application form for easy return please contact us either WhatsApp +7-962-108-17-42 or info@tembr.store
The return of product obtained on a promotional basis is possible only together with a promo item within 7 days after purchase/receipt: the customer gets the refund with the shipping fee deducted.
The exchange of promotional goods of the proper quality bought online is proceeded in accordance with the actual rules for product exchange and return within 7 days after purchase/receipt: the customer gets the refund firstly and then can make another purchase on actual promotional basis.
It is possible to get the discount upon exchange only when the product sale is conducted during promotion and the price online has not been changed.
*According to clause 21 of the Russian Federation Government Decree from 27.09.2007 № 612 (ed. from 30.11.2019) 'On approval of the Rules for Sale of Goods by Remote Means', a refund is possible within 7 days after receiving the goods from the online store.
**According to clause 4 a. 26 of the Law of the Russian Federation from 07.02.1992 №. 2300-1 'About protection of Consumers Rights'
DISPUTES
Product liability claims are reviewed in accordance with Russian legislation.