Warranty period of all items is equal to 30 days from the date of purchase. Remedial action period under the warranty policy cannot surpass 45 days.

For seasonal items (such as coat) warranty period is calculated at the start of a certain season and cannot be earlier than the purchase date. Season start date is defined by the Russian Federation subject authorized governmental body based on the climatic conditions of the customer’s place of living.

We recommend you to read the product care instructions which are placed on the hangtag in flypage on our official website https://tembr.store or in wash care instructions card which we put in every parcel. The seller shall have no warranty obligations if the use conditions are violated.

Warranty does not cover the following issues:

  1.  Wearout,
  2. Abruption, cut, chafe, cloth burn.
  3. Pills formation.
  4. Yellowing, oxidation or rust of garment accessories.
  5. Other defects caused by violation of use conditions, storage and transportation of items, actions of third parties or force-majeure circumstances.

Garment accessories’ warranty period is equal to the warranty period for the entire item. After expiration of the warranty period if there is a possibility, we are ready to supply you, on a fee basis, with the needed accessories for repair.

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