We send the parcel only after 100% payment on the official website. The order formation period is 1-3 working days after payment. The order packing period can be extended during the start of a new collection, sale or on holidays. After the parcel is transferred to the transport company, the tracking number for tracking the parcel is sent to the email address specified in the order. When filling in the "email" column, check that the input is correct. If you refuse the order, the shipping cost will not be refunded.
The delivery period begins to be calculated from the first working day after the receipt of the letter with the track number. Days from Monday to Friday are considered working days. Saturday, Sunday and public holidays are not included in the delivery time. State, regional and local holidays are taken into account, as well as holidays established on the territory of the delivery country.
SHIPPING WITHIN RUSSIA
Orders to Russia are shipped with the Russian post and courier delivery services. The delivery takes usually 3-14 days depending on how far the destination is, exclusive of order execution and processing time.
Delivery time and shipping fee are calculated at the website automatically.
Courier service.
Door-to-door delivery is carried out by a courier at your address provided during placing an order on weekdays (Mon-Fri) from 9:00 till 18:00 local time. Be careful filling in the address field, do not make any mistakes and if it is possible, provide all address details. The price and delivery time are calculated individually for each city. You can have a look at tariffs and delivery time during placing an order or consult our or in any convenient way for you.
PICKUP POINT
You can collect your parcel from parcel terminals that can be chosen when placing the order.
You can find more details about the pickup points available in your city and respective delivery times at CDEK company website. Free storage time is 7 days. You need to show your passport for parcel receipt. If the person who gets the parcel is not the Customer who placed the order, he must show the written supply authority and his passport. You can have a look at tariffs and delivery time during placing an order or consult our managers or in any convenient way for you.
INTERNATIONAL SHIPPING
The price and delivery time are calculated individually for city in accordance with shipping company policy (you can consult our managers on this matter).
No try-on opportunity.
ATTTENTION! Orders of clients from distant foreign countries are shipped without taking into account taxes and duties of a country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be, as these charges are imposed directly by the country shipping to. If you refuse a shipment, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to the warehouse. This amount will be deducted from your merchandise refund.
If you experience any problems with your order or have any questions or concerns, please feel free to contact us via either online messenger or emailing to info@tembr.store. We are always happy to help you.